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Team Lead Restaurant Operations

2 months ago

Victoria, Texas, United States Church's Chicken Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Church's Chicken. As an Assistant Restaurant Manager, you will play a key role in leading our team to deliver exceptional guest experiences, oversee restaurant operations, and drive sales growth.

Key Responsibilities
  • Customer Service:
    • Ensure exceptional guest experiences by providing high-quality service and products.
    • Answer questions about menu items and provide recommendations.
    • Address guest service complaints promptly and professionally, turning negative situations into positive ones.
  • Restaurant Operations:
    • Manage the shift by ensuring your team has all the tools they need to succeed.
    • Ensure the restaurant meets critical standards of quality, service, and cleanliness.
    • Effectively schedule staff, forecast and order inventory needs, and maintain restaurant equipment to ensure smooth operations.
    • Support the restaurant's sales goals and manage inventory, cash, and other financial responsibilities as directed by the General Manager.
    • Ensure compliance with all restaurant, brand, and franchisee policies.
  • Team Leadership:
    • Participate in the recruitment and training of a diverse team to achieve and maintain high standards of operation.
    • Support team member development through cross-training and delegating tasks effectively.
    • Promote a respectful team culture, managing members with open communication and understanding.
    • Foster a lively and fun atmosphere while motivating team members to achieve restaurant goals.
    Requirements
    • Minimum 2 years of experience in the quick-service restaurant industry.
    • 1-3 years in a supervisory role.
    • Strong math and analytical skills for managing sales goals, inventory, and cash.
    • Computer Skills: Point of Sale System, Microsoft Office - Word, Excel, and Outlook.
    • Strong leadership, interpersonal, and communication skills.
    • Ability to lift up to 55 pounds and stand for extended periods.
    • Valid driver's license and reliable transportation.
    • Flexibility to work various shifts, including weekends and holidays.
    • Ability to communicate effectively with customers in English; additional language skills are a plus but not required.
    • Legal eligibility to work in the United States.