Fitness Experience Specialist

22 hours ago


Cumming, Iowa, United States Planet Fitness Full time

About Us

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At Planet Fitness, we strive to provide a supportive environment that empowers individuals to lead healthy lifestyles. Our goal is to assist our members and staff in reaching their full potential.

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  • We are currently looking for a motivated individual with a passion for helping others and a drive to succeed to join our team.
  • The Member Services Representative is responsible for delivering exceptional customer experiences by providing top-notch service to Planet Fitness members, prospective members, and guests.

Why Choose Us?

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Each of our employees receive:

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  • A complimentary Back Card Membership
  • Company-facilitated training
  • Advancement opportunities
  • Rewards and recognition programs

Essential Duties and Responsibilities

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The Member Services Representative will:

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  • Greet members, prospective members, and guests, providing outstanding customer service
  • Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours
  • Facilitate updates to member accounts as needed
  • Respond to member inquiries and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as necessary

Qualifications and Requirements

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To be successful in this role, you will need:

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  • Previous customer service experience
  • Basic computer proficiency
  • A passion for fitness and health
  • An upbeat and positive attitude
  • Punctuality and reliability
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues
  • Strong listening and problem-solving skills
  • Diplomacy in all interactions, using appropriate behavior and language

Benefits

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We offer a competitive salary of $10.50 per hour, as well as:

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  • A supportive work environment
  • Opportunities for advancement
  • Rewards and recognition programs

Physical Demands

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This role requires:

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  • Continual standing and walking during shifts
  • Continual talking to members and colleagues
  • Occasional lifting of up to 50 pounds
  • Frequent bending, reaching, and kneeling to complete cleaning tasks


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