Automotive Customer Experience Specialist

3 days ago


Cumming, Iowa, United States Beaver Toyota of Cumming Full time
Job Description:

We are seeking a highly motivated and customer-focused Automotive Customer Experience Specialist to join our team at Beaver Toyota of Cumming. In this role, you will be the first point of contact for customers, providing exceptional service and support to ensure their automotive needs are met.

Your Role:
  • First Point of Contact: Handle inbound calls with warmth and professionalism, actively listening to customers' needs.
  • Outbound Engagement: Proactively connect with our customer base to provide expert advice and guidance on automotive service options.
  • Achieve Excellence: Strive for performance goals while delivering top-notch service, ensuring customer satisfaction and loyalty.
Required Skills and Qualifications:
  • Bachelor's degree in a related field or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle high call volumes.
  • Proficiency in using CRM software and appointment scheduling tools.
  • Problem-solving skills and ability to handle customer escalations effectively.
Estimated Salary:

$45,000 - $60,000 per year, depending on experience.

Benefits:
  • Comprehensive health, dental, and vision insurance.
  • Generous paid time off and holiday pay.
  • Continuous professional development and training.
  • An on-site gym with personal trainer access.
  • Convenient on-site restaurant.
  • Access to a financial advisor.
  • Volunteer opportunities and fun group projects.


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