Club Support Representative

13 hours ago


Cumming, Iowa, United States Planet Fitness Full time

Join Our Team

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We're seeking a talented Member Services Representative to join our team at Planet Fitness

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  • The ideal candidate will have a passion for helping others and a drive to succeed in a fast-paced environment.
  • They will be responsible for delivering exceptional customer experiences, handling front desk activities, and facilitating updates to member accounts.

About Our Benefits

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We offer a competitive salary of $10.50 per hour, as well as:

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  • A supportive work environment
  • Opportunities for advancement
  • Rewards and recognition programs

Job Responsibilities

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The Member Services Representative will:

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  • Greet members, prospective members, and guests, providing outstanding customer service
  • Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours
  • Facilitate updates to member accounts as needed
  • Respond to member inquiries and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as necessary

Requirements

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To be successful in this role, you will need:

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  • Previous customer service experience
  • Basic computer proficiency
  • A passion for fitness and health
  • An upbeat and positive attitude
  • Punctuality and reliability
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues
  • Strong listening and problem-solving skills
  • Diplomacy in all interactions, using appropriate behavior and language

Physical Demands

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This role requires:

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  • Continual standing and walking during shifts
  • Continual talking to members and colleagues
  • Occasional lifting of up to 50 pounds
  • Frequent bending, reaching, and kneeling to complete cleaning tasks


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