Club Support Representative
13 hours ago
Join Our Team
">We're seeking a talented Member Services Representative to join our team at Planet Fitness
">- The ideal candidate will have a passion for helping others and a drive to succeed in a fast-paced environment.
- They will be responsible for delivering exceptional customer experiences, handling front desk activities, and facilitating updates to member accounts.
About Our Benefits
">We offer a competitive salary of $10.50 per hour, as well as:
">- A supportive work environment
- Opportunities for advancement
- Rewards and recognition programs
Job Responsibilities
">The Member Services Representative will:
">- Greet members, prospective members, and guests, providing outstanding customer service
- Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours
- Facilitate updates to member accounts as needed
- Respond to member inquiries and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as necessary
Requirements
">To be successful in this role, you will need:
">- Previous customer service experience
- Basic computer proficiency
- A passion for fitness and health
- An upbeat and positive attitude
- Punctuality and reliability
- Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues
- Strong listening and problem-solving skills
- Diplomacy in all interactions, using appropriate behavior and language
Physical Demands
">This role requires:
">- Continual standing and walking during shifts
- Continual talking to members and colleagues
- Occasional lifting of up to 50 pounds
- Frequent bending, reaching, and kneeling to complete cleaning tasks
-
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