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Compliance Support Specialist

2 months ago

Brentwood, Tennessee, United States Simplify Compliance Full time
About the Role

Simplify Compliance is seeking a highly skilled Customer Care Specialist to join our team. As a key member of our Shared Services department, you will be responsible for building and maintaining strong relationships with our customers through exceptional service and support.

Key Responsibilities
  • Provide superior customer service to our clients, ensuring their needs are met and exceeded.
  • Display professionalism and courtesy when interacting with customers and colleagues.
  • Cross-sell related products and services to customers, increasing revenue and customer satisfaction.
  • Research and resolve customer complaints in a timely and effective manner, ensuring customer retention and satisfaction.
  • Maintain in-depth knowledge of our products and services, accurately communicating subscription and pricing information to customers.
  • Assist customers with electronic services, ensuring seamless and efficient interactions.
  • Accurately update customer records with every interaction, maintaining accurate and up-to-date information.
  • Research and respond to customer inquiries and issues in a timely and professional manner.
  • Accurately document customer correspondence in our CRM system.
  • Participate in departmental incentive programs, driving sales and customer satisfaction.
  • Understand and have general knowledge of circulation management functions, ensuring seamless operations.
  • Assist with processing returned mail, maintaining accurate and efficient mail processing.
Requirements
  • Excellent written and verbal communication skills, with a strong telephone presence.
  • Problem-solving skills, self-motivation, and a team-oriented approach.
  • Strong computer skills, with proficiency in Excel, Access, and MS Word.
  • 1-3 years of customer service experience, with a strong track record of success.
  • High School Diploma or equivalent, with a focus on customer service and communication.