Patient Service Coordinator

1 month ago


Lowell, Massachusetts, United States Lowell Community Health Ctr Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Lowell Community Health Center. As the first point of contact for patients, visitors, and staff, you will provide exceptional customer service, manage patient intake, and perform various administrative tasks.

Key Responsibilities
  • Patient Reception: Serve as the primary point of contact for patients, addressing inquiries, providing information, and ensuring effective communication between patients and healthcare providers.
  • Appointment Scheduling: Facilitate patient registration, verify insurance information, and ensure accurate data entry in the electronic health record (EHR) system.
  • Communication and Customer Service: Deliver exceptional customer service, creating a welcoming environment for patients and visitors. Resolve patient complaints and issues in a professional and timely manner.
  • Administrative Duties: Maintain and update patient records in electronic health record (EHR) systems, collect co-pays and other payments, and manage patient intake forms and other documentation.
Requirements
  • Education: High school diploma or equivalent; additional education in healthcare administration or a related field is a plus.
  • Experience: Experience in a healthcare or customer service environment is preferred.
  • Skills: Effective communication and interpersonal skills, proficiency in Microsoft Office and EHR systems, ability to handle multiple tasks and work under pressure.
Work Environment

Frequent contact with patients, families, visitors, nurses, and other department staff. Occasional requests to change work areas to cover another priority area to meet patient needs. Occasional stress and pressure caused by multiple simultaneous demands. May be exposed to various infectious diseases. Universal precautions and techniques are included in orientation and the availability of protective wear is supported and encouraged when the employee is at risk for exposure.

Benefits

Lowell Community Health Center offers a competitive salary with an excellent benefits program; including sick, personal, and paid holidays, health insurance, company-paid life and long-term disability, 403B, and flexible spending accounts.

Lowell Community Health Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.


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