Inside Sales Representative

5 days ago


Dallas, Texas, United States Reliable Parts Full time

Job Summary

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We are seeking a highly motivated Inside Sales Professional to join our team at Reliable Parts. As an Inside Sales Representative, you will be responsible for establishing and strengthening professional relationships with prospects, leads, and existing customers to maintain and grow sales using technology as well as traditional relationship-building techniques.


This is a competitive position that offers a salary of $50,000 - $60,000 per year, depending on experience. We provide great benefits, including medical, dental, vision, 401K, holidays, paid time off (PTO), employee discounts, life insurance, and disability.


About the Position:

  • Conduct inside sales activities, including prospecting (cold calls) & developing opportunities, converting opportunities into sales closings, taking orders, understanding & interpreting technical requirements, providing technical information as necessary, and developing accounts.
  • Nurture existing customer relationships to increase market share.
  • Maintain cooperative relationships with other departments in the company as needed to ensure efficient, expedient sales processing to achieve customer satisfaction and to meet monthly sales goals
  • Serve as a liaison between customers and branch staff to effectively solve problems and enhance customer satisfaction
  • Complete orders by transferring orders to fulfillment, communicating expected delivery date(s), and explaining stock-outs.
  • Sell in both 1:1 and 1: many situations
  • Identify challenges that clients and prospects experience and develop action plans to address them
  • Communicate with decision makers (typically Director level+)
  • Collaborate with the sales team to update/enhance email templates, excel reports and sequences
  • Update the CRM database with all sales activities
  • Provide a high degree of major account management and control
  • In-depth knowledge of the company's products and/or services
  • Make 30 daily customer calls, plus additional follow-up calls
  • Each Monday, support the Call Center by answering inbound customer service calls, taking orders, answering questions, and resolving customer issues.
  • Foster a world-class customer service culture by building customer trust and taking ownership of all customer issues
  • Assist sales management in conveying customer needs to district managers and technical support staff
  • Update job knowledge by studying new product descriptions and participating in training opportunities
  • Utilize apartment management software for processing of invoices and bid opportunities.
  • Review vendor agreements as well as other apartment management contracts
  • Provide daily reports for select customers
  • Other duties as assigned by management

Requirements:

  • Minimum high school diploma or GED
  • 5 years of customer service experience meeting sales goals or 2 years in an outbound call center or a related sales position preferred
  • Effective customer relation skills
  • Excellent listener who demonstrates emotional intelligence with customers and peers
  • Team oriented, yet able to work well independently
  • Driven, energetic, and results-oriented, with a strong work ethic
  • Skilled in negotiating, closing, and prospecting
  • Organized and deadline-focused
  • Professional appearance and demeanor
  • General computer proficiency, including data entry, as well as the Microsoft Office suite of applications and CRM software such as ZOHO
  • Entrepreneurial drive-you thrive being part of a small team, rapidly iterating on your approach to unlocking opportunities, under minimum supervision
  • Comfortable working in a competitive, results-driven environment
  • Industry-specific knowledge
  • Excellent written and verbal communication skills
  • Bilingual a plus
  • Ability to pass drug test


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