Patient Services Coordinator

4 weeks ago


Bloomington, Illinois, United States Carle Health Full time

Job Summary:

The Patient Services Representative plays a vital role in ensuring the smooth operation of our clinic. This position is responsible for coordinating daily clinic preparation, patient identification, patient check-in and check-out, charge posting, cash management, and basic patient appointment scheduling.

Key Responsibilities:

  • Coordinates and participates in daily clinic preparation, including patient identification, patient check-in and check-out, charge posting, cash management, and patient appointment scheduling.
  • Provides excellent customer service, ensuring patients' needs are met in a timely and professional manner.
  • Manages incoming patient care requests, including in-basket activities, referrals, work queue activity, and incoming telephone calls.
  • Proficient in insurance coverage rules, including eligibility, network coverage, and benefits.
  • Initiates and secures prior authorizations as needed.

Requirements:

  • Previous public contact position and basic computer skills.
  • Experience using fax machines, copiers, and other general office equipment.
  • Strong communication skills, observing high standards of confidentiality.
  • Ability to prioritize and complete tasks under stressful conditions with interruptions.

About Carle Health:

Carle Health is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.



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