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Receptionist - Part-Time

2 months ago

Grand Rapids, Michigan, United States Covenant Living Communities Full time
Receptionist Job Summary

We are seeking a highly organized and detail-oriented Receptionist to join our team at Covenant Living Communities. As a Receptionist, you will be the first point of contact for residents, staff, and visitors, providing a warm and welcoming experience.

Key Responsibilities:
  • Answer telephone calls in a polite and friendly manner, transferring calls as needed and taking messages when individuals are unavailable.
  • Monitor the emergency system, direct staff to emergent situations, and call emergency personnel as necessary.
  • Provide information to visitors, ensuring they are directed to the appropriate individual and that all visitors/contractors sign in and wear appropriate badges.
  • Keep the reception desk and lobby clean and organized, ensuring a professional environment.
  • Facilitate transportation requests, coordinate with staff, and communicate with residents and staff regarding transportation schedules.
  • Assist residents in signing up for programs and activities, collect payment, and maintain knowledge of office equipment.
  • Sell postage stamps, receive packages and mail, sort mail, and inform residents/staff of packages to pick up.
  • Facilitate maintenance requests, input requests into the system, and communicate with staff regarding urgent or emergent situations.
  • Complete monthly charge sheets in accordance with procedure.
  • Support other departments with clerical duties as assigned by the Administrative Services Coordinator.
Requirements:
  • High school education or equivalent.
  • One year of secretarial training or clerical experience.
  • Highly organized, detail-oriented, and excellent interpersonal and communication skills in English.
  • Pleasant personality and telephone voice.
  • Ability to remain calm in emergency situations.
  • Complete confidentiality when circulating general information.
  • Knowledge of computers, including Microsoft Office Suite.
  • Interest in working with older adults.
Benefits:
  • Medical, dental, and vision insurance.
  • Employer-paid group term life and disability.
  • Paid Time Off (PTO) and six paid holidays.
  • 403(b) with a 3% employer match.
  • Fitness center use at most facilities.
  • Various voluntary benefits, including life, AD&D, tuition assistance, and employee assistance programs.