Customer Service Representative

4 weeks ago


Grand Rapids, Michigan, United States Closets By Design Full time
Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Closets By Design. As a Senior Front Desk Receptionist, you will be responsible for providing exceptional customer experience to our clients. Your primary focus will be on interacting with customers via various communication channels, including email, phone, chat, and social media. You will be the first point of contact for our customers, and your excellent problem-solving skills, attention to detail, and self-motivation will be essential in resolving their queries and concerns.

Key Responsibilities:

* Respond to customer inquiries and resolve issues in a timely and professional manner
* Intake new customer information and update our database accordingly
* Schedule appointments with our designers and installation teams
* Process orders and payments, and verify customer information
* Follow company guidelines and policies to ensure excellent customer service

Requirements:

* 3 years of experience in a customer-facing role, preferably in an office setting
* Strong customer relationship management skills
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and meet deadlines

What We Offer:

* Competitive hourly rate of $23.00
* 40 hours of work per week, with rotating weekends
* Employee discount and paid time off
* Opportunity to work with a dynamic and growing company

Work Location:

In-person work at our office location

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