Insurance Service Representative

1 week ago


Cherry Hill, New Jersey, United States HomeServices Insurance Full time
{"Job Title": "Customer Service Representative", "Job Description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at HomeServices Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide day-to-day service and support to new and existing clients, ensuring their objectives for profitability and growth are met.
  • Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control, and organizational effectiveness.
  • Work with existing clients to provide quotes on current lines of business, or line replacements, and cross-selling.
  • Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager.
  • Perform any additional responsibilities as requested or assigned.
Performance Expectations
  • Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
  • Perform responsibilities as directed, achieving desired results within expected time frames and with a high degree of quality and professionalism.
  • Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
  • Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
  • Follow the company HR Policy, the Code of Business Conduct, and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications
  • High School Diploma or equivalent work experience and knowledge.
  • Two years successful servicing experience with independent agency (or equivalent).
  • Property and Casualty License.
  • Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes.
  • Thorough knowledge of all personal lines insurance products, especially those represented through HomeServices Insurance.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Excellent oral, written, and interpersonal communication skills.
  • Proven automation, time management, and organizational skills.
  • Familiarity with risk assessment and risk management techniques.
Benefits

We offer a comprehensive benefits package, including medical, health savings account, dental, vision, life insurance, paid vacation (PTO), 401(k) with employer match, flexible spending account, and employee assistance program (EAP).

Location

Cherry Hill, NJ 08002

Equal Opportunity Employer"}

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