Customer Service Representative

2 days ago


Cherry Hill, New Jersey, United States HomeServices Insurance Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at HomeServices Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Client Support: Provide day-to-day service and support to new and existing clients, ensuring their objectives for profitability and growth are met.
  • Claims Handling: Handle claims and billing inquiries, ensuring prompt and efficient resolution.
  • Policy Administration: Process policy changes and cancellations, ensuring accurate and timely updates.
  • Insurance Expertise: Advise clients regarding insurance coverage and risk management issues, providing expert guidance and recommendations.
  • Relationship Building: Foster and maintain good working relationships with insurance companies and underwriters, ensuring seamless communication and collaboration.
Requirements
  • Education: High School Diploma or equivalent work experience and knowledge.
  • Experience: Two years successful servicing experience with an independent agency (or equivalent).
  • Knowledge and Skills: Property and Casualty License, working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes.
Benefits

We offer a comprehensive benefits package, including medical, health savings account, dental, vision, life insurance, paid vacation (PTO), 401(k) with employer match, flexible spending account, and employee assistance program.



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