Patient Services Representative

3 days ago


Cherry Hill, New Jersey, United States Cooper University Health Care Full time
About the Role

We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Cooper University Health Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support to our patients and guests.

Key Responsibilities
  • Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
  • Performs all registration functions, including full registration, updating/validating demographics, identification, insurance information, and completing verification and obtaining signatures.
  • Utilizes kiosks, tablets, and other technology to assist patients upon arrival.
  • Makes appointments, including follow-up appointments, in a high customer service environment.
  • Collects co-pays and outstanding balances, reviews and reconciles cash drawer on a daily basis.
  • Accurately and efficiently performs many non-clinical administrative duties, including in-basket and telephone communication, documentation in medical records, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals, and workqueues.
Requirements
  • Minimum 3 years of experience in healthcare revenue cycle registration, health insurance, patient financial responsibility, and point of service collections.
  • Proficiency in working with payer on-line portals, as well as NaviNet, Passport, or other third-party eligibility systems.
  • Intermediate knowledge of Medical Terminology, Health Insurance Plans, and Patient Out-of-Pocket financial responsibility.
  • Experience with EPIC system preferred.
  • Proven ability to effectively interact with and provide service excellence to patients, clinicians, physicians, and administrators.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient service, we encourage you to apply for this exciting opportunity.



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