Patient Services Representative
24 hours ago
We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Cooper University Health Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support to our patients and guests.
Key Responsibilities- Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
- Provides patient support and keeps informed of delays, taking appropriate action including offering alternatives.
- Performs all registration functions, including full registration, updating/validating demographics, identification, insurance information, and completing verification and obtaining signatures.
- Utilizes kiosks, tablets, and other technology to assist patients upon arrival.
- Makes appointments, including follow-up appointments, in a high customer service environment.
- Collects co-pays and outstanding balances, reviewing and reconciling cash drawer on a daily basis.
- Accurately and efficiently performs many non-clinical administrative duties, including in-basket and telephone communication, documentation in medical records, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals, and workqueues.
- Performs and documents patient outreach and call backs for messages received in pool, MyChart messaging, and confirmation calls.
- Fulfills organizational responsibilities, including respecting/promoting patient rights, responding appropriately to emergencies, and successfully communicating with multidisciplinary team members and patients.
- Minimum 3 years of experience in healthcare revenue cycle registration, health insurance, patient financial responsibility, and point of service collections.
- Proficiency in working with payer on-line portals, as well as NaviNet, Passport, or other third-party eligibility systems.
- Intermediate knowledge of Medical Terminology, Health Insurance Plans, and Patient Out-of-Pocket financial responsibility.
- Experience with EPIC system preferred.
- Proven ability to effectively interact with and provide service excellence to patients, clinicians, physicians, and administrators.
- High School Diploma required. Associates degree or equivalent experience preferred.
- Detail-oriented with the ability to multi-task using multiple information systems.
- Excellent time management, organizational, and oral/written communication skills.
- Proficiency in use of MS Office Word and Excel.
- Demonstrated skills in customer service, with ability to project Cooper values to patients, internal customers, and providers.
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Patient Services Representative
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Cherry Hill, New Jersey, United States Cooper University Health Care Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Cooper University Health Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support, ensuring a seamless and efficient experience for our patients.Key ResponsibilitiesGreets...
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Patient Services Representative
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Cherry Hill, New Jersey, United States Cooper University Health Care Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Cooper University Health Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support to our patients and guests.Key ResponsibilitiesGreets patients and guests utilizing AIDET...
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