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Customer Relations Manager

2 months ago

Leesburg, Florida, United States Jenkins Auto Group Corporate Full time
About the Role

We are seeking a highly skilled Customer Relations Manager to join our team at Jenkins Auto Group Corporate. As a key member of our sales and service team, you will be responsible for ensuring customer satisfaction and retention.

Key Responsibilities
  • Handle difficult client issues in sales and/or service, providing timely and effective resolutions.
  • Coordinate and facilitate manufacturer, customer appreciation, and other events throughout the year.
  • Serve as a customer relations representative in offsite events as needed.
  • Monitor client feedback and develop strategies to implement best practices.
  • Communicate with management to share data and develop solutions.
  • Assist with coaching staff on customer service best practices.
  • Monitor and respond to online reviews and social media comments.
  • Provide monthly content for customer e-newsletters.
Requirements
  • Excellent written and oral communication skills.
  • Proficient in Microsoft Office products.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with employer match, and paid time off.

Why Join Us

At Jenkins Auto Group Corporate, we value our employees and strive to create a positive and supportive work environment. We are committed to providing excellent customer service and building strong relationships with our customers.