Customer Service Representative

5 days ago


Leesburg, Florida, United States City of Leesburg, FL Full time

Job Summary

The City of Leesburg, FL is seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our utility customers. This includes accepting customer requests for utility service, providing service information, and processing requests.

Key Responsibilities

  • Accepts customer requests for utility service, provides service information, and processes requests.
  • Generates work orders and performs other services to establish accounts.
  • Able to collect, compile, and analyze complex data to identify issues and determine appropriate action needed.
  • Establishes and maintains cooperative working relationships with managers, supervisors, employees, vendors, customers, and the public.
  • Assists with organization and operations of the Customer Service Department.
  • Operates a multiline phone system.
  • Must be flexible and able to maintain a professional disposition during diverse and stressful conditions.

Requirements

  • Requires a high school diploma or GED equivalent.
  • A minimum of two years of prior customer service experience in public or business administration or related subject, or an equivalent combination of training and experience.
  • Must have experience with Microsoft Office applications, data entry, proficient keyboarding skills, and operation of a 10-key calculator, telephone etiquette, and ability to handle difficult situations with assisting customers, problem-solving, and multitasking.
  • Requires experience with cash handling. Experience working in a utility or municipal environment preferred.

Benefits

  • Health insurance effective after 90 days of employment.
  • Dental insurance effective after 90 days of employment.
  • Vision insurance effective after 90 days of employment.
  • Employee wellness center available to employees, dependents, and retirees.
  • Retirement plan available to employees.
  • Life insurance policy.
  • Bereavement leave.
  • 11 paid holidays.
  • PTO sell-back program.
  • Computer purchase program.
  • Fitness programs available to employees and spouses.
  • Safety shoes provided to employees.


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