Sales Strategy and Customer Service Supervisor

2 weeks ago


Cudahy, Wisconsin, United States ati Full time

Demonstrated Excellence.
From the heights of innovation to the depths of expertise, our materials are tested for excellence -- and so is our workforce. We are seeking exceptional individuals who are as reliable as our products. Join our team.

POSITION OVERVIEW:

ATI is on the lookout for a Sales and Customer Relations Process Manager to enhance our operations. A successful candidate will leverage ATI Forged Products' capabilities to attract inquiries from both established and prospective clients through various communication channels, ensuring that ATI Forged Products is positioned to engage in both current and future forging markets.

KEY RESPONSIBILITIES:

  • Identify and cultivate new client relationships and applications.
  • Negotiate and secure orders that align with both customer needs and ATI Forged Products standards.
  • Collaborate with the Program Sales Manager to develop commercial strategies for customers and markets across all ATI Forged Products facilities, ensuring the effective execution of growth initiatives with local sales teams.
  • Provide Sales Management with comprehensive statistics on sales orders and shipment forecasts on a monthly and annual basis to support informed decision-making and goal-setting.
  • Stay informed about current and potential markets through customer interactions and industry publications to enhance ATI Forged Products' competitive positioning.
  • Update Sales Management on customer plant and order status through internal communications and various reports.
  • Identify and report on major competitors for each customer, including their market share and that of ATI Forged Products.
  • Educate clients about ATI Forged Products' physical and technical capabilities through consistent communication to facilitate quote requests and order negotiations. Conduct impactful formal sales presentations to inspire desired customer actions.
  • Initiate customer pricing requests through internal processes and provide relevant and timely information to enable informed pricing decisions based on market conditions and competition.
  • Deliver timely and accurate quotation proposals to customers and follow up on negotiations to secure orders.
  • Coordinate order placements with Internal Editing and Engineering teams to ensure compliance with all customer specifications. Support ongoing adherence to ISO 9001:2000/AS9100A standards.
  • Facilitate communication between ATI Forged Products and customers regarding any contractual inquiries, establishing clear verbal and written commitments.
  • Visit customer facilities to familiarize yourself with their product lines while encouraging customer visits to showcase ATI Forged Products' capabilities.
  • Provide informal guidance to sales and clerical staff to ensure smooth office operations.
  • Effectively manage customer complaints to ensure prompt resolution and maintain positive customer relations.
  • Assist the Quality Department in addressing non-conforming materials for customer review, ensuring compliance with contractual requirements and timely resolutions.
  • Support the Finance Department in resolving complex issues that cannot be addressed through standard Accounts Receivables collection procedures.

BASIC QUALIFICATIONS:

  • Bachelor's degree in Engineering, Marketing, Business, or a related field is required.
  • A minimum of 4 years of sales experience is necessary.

ESSENTIAL SKILLS:

  • This position demands a comprehensive understanding of sales techniques, along with strong interpersonal, written, and verbal communication skills.
  • A working knowledge of forging operations and techniques, as well as an understanding of engineering principles, is essential.
  • Familiarity with marketing fundamentals, developed through sales experience, is required.

We excel when challenges are significant, and expectations are high. We are addressing some of the world's most complex challenges through materials science. Our advanced, integrated process technologies and proven performers provide us with a substantial competitive edge. When our customers' systems need to perform at their best -- whether in the air, underground, or anywhere in between -- ATI is proven to deliver.

*ATI is committed to providing equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, veteran status, disability status, or any other status protected by federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if requested.



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