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Customer Service Representative

2 months ago

Cudahy, Wisconsin, United States Uline Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Uline. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing orders, and resolving any issues that may arise.

Key Responsibilities
  • Process Customer Orders: Accurately and efficiently process customer orders, ensuring that all details are correct and that customers receive their orders in a timely manner.
  • Communicate with Customers: Communicate with customers via phone, email, and chat, providing them with accurate and helpful information about our products and services.
  • Resolve Customer Issues: Respond to customer inquiries and resolve any issues that may arise in a professional and courteous manner.
  • Stay Up-to-Date on Products: Stay up-to-date on our products and services, including pricing, shipping, and product information, to provide accurate and helpful information to customers.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this role.
  • Bilingual Skills: Fluency in both English and Spanish is required for this role.
  • Customer Service Experience: Prior customer service experience is a plus, but we will provide training to ensure that you have the skills and knowledge needed to provide exceptional service to our customers.
Benefits
  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with employer match.
  • Tuition Assistance: A tuition assistance program to help you continue your education and advance your career.