Customer Service Ambassador

7 days ago


Huntsville, Alabama, United States Taymax Group Full time

Company Overview

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Taymax Group is a fitness company that aims to provide a welcoming and non-intimidating environment for its members. Our goal is to enhance people's lives by offering a high-quality fitness experience.

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Salary

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The estimated salary for this position ranges from $10.75 to $11.25 per hour, depending on experience.

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Job Description

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We are seeking a Member Services Representative to join our team at the South Huntsville location. This individual will be responsible for creating a positive member experience by providing exceptional customer service.

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Essential Duties and Responsibilities

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  • Greet members, prospective members, and guests with a friendly demeanor, providing assistance as needed.
  • Handle all front desk activities, including answering phones, checking members into the system, taking prospective members on tours, and signing up new members.
  • Facilitate updates to member accounts, respond to questions and concerns in a timely and professional manner, and escalate issues to the Assistant Manager or Club Manager as necessary.
  • Maintain the cleanliness and organization of the club, completing daily tasks and assisting with special projects as required.

Required Skills and Qualifications

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  • Must be 18 years of age or older.
  • High School diploma or GED equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability are essential.
  • Able to work independently and as part of a team.
  • Positive attitude and passion for fitness and health.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
  • Strong listener with empathy and problem-solving skills.
  • Demonstrate diplomacy in all interactions.

Benefits

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Taymax Group offers a supportive and inclusive work environment, promoting diversity and equal opportunities for all employees. We strive to foster an atmosphere where everyone feels valued and empowered to contribute to our success.

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Others

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Please note that Taymax Group is an equal opportunity employer, committed to providing a safe and healthy work environment. We welcome applicants from diverse backgrounds and perspectives. If you require accommodations during the application process, please contact our Human Resources department.



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