Event Security Specialist

1 day ago


Baltimore, Maryland, United States Oak View Group Full time
Job Title: Event Security Specialist

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Our team is dedicated to providing exceptional customer service and ensuring the safety and well-being of our guests, employees, and tenants.

Job Summary:

We are seeking a highly motivated and detail-oriented Event Security Specialist to join our team at CFG Bank Arena. As a key member of our Event Security Team, you will be responsible for ensuring the safety and security of our guests, employees, and tenants during events and concerts.

Responsibilities:
  • Provide exceptional customer service to all guests, including welcoming, directing, and answering questions.
  • Monitor and patrol areas of the arena to ensure safety and security.
  • Check and monitor credentials, and provide assistance to guests with special needs or wheelchair access.
  • Resolve guest complaints quickly and exceed their expectations.
  • Enforce building policies and event procedures, and maintain order and ensure crowd safety.
  • Assist and direct guests in emergency situations, and perform wanding of patrons and monitor entry through metal detectors.
  • Communicate efficiently and clearly with co-workers and supervisors.
  • Follow all incident procedure protocols and documentation when necessary.
Requirements:
  • Ability to work a flexible schedule, including mornings, nights, overnights, weekends, and holidays.
  • Ability to follow oral and written instructions, and communicate effectively with others.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions:
  • Must be able to work in a fast-paced environment with moderate to loud noises.
  • Fluctuating temperatures, including hot and cold conditions, external and internal facility exposure.
  • Frequent bending, standing for long periods of time, and walking of the building, including climbing stairs.
  • Exposure to flashing lights.

Oak View Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service and ensuring the safety and well-being of our guests, employees, and tenants.



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