Event Security Specialist
4 weeks ago
Job Summary
AEG is seeking a highly motivated and detail-oriented Event Security Specialist to join our team at the CFG Bank Arena. As a key member of our Event Security Team, you will be responsible for ensuring the safety and well-being of employees, tenants, and patrons.
Key Responsibilities
- Provide exceptional customer service to all guests.
- Possess a positive attitude and facilitate teamwork and respect among co-workers.
- Welcome guests, provide directions, and answer any questions that may arise.
- Monitor, patrol, secure areas of the arena and check/monitor credentials.
- Provide assistance to guests with special needs or wheelchair access.
- Resolve guest complaints quickly and exceed the guests' expectations.
- Enforce building policies and event procedures.
- Maintain order and ensure crowd safety.
- Assist and direct guests in a variety of situations including emergencies.
- Perform wanding of patrons and monitor entry of patrons through metal detectors.
- Communicate efficiently and clearly with co-workers/supervisors.
- Follow all incident procedure protocols and documentation when necessary.
Requirements
- Ability to work a flexible schedule inclusive of weekends, nights, and holidays.
- Ability to follow oral and written instructions and communicate effectively with others.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions
- Must be able to work in a fast-paced environment with moderate to loud noises.
- Fluctuating temperatures to include hot and cold conditions.
- Frequent bending, standing for long periods of time, and walking of the building, including climbing stairs.
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