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Team Leader

2 months ago

Charlotte, North Carolina, United States Jenis Splendid Ice Creams LLC. Full time
Job Summary

We are seeking a motivated and customer-focused Team Leader to join our South End team at Jeni's Splendid Ice Creams LLC. As a Team Leader, you will be responsible for leading shifts, serving customers, and maintaining a clean and welcoming shop environment.

Key Responsibilities
  • Shift Leadership: Lead shifts and act as a role model for other team members, ensuring a positive and productive work environment.
  • Customer Service: Provide exceptional customer service, serving ice cream and waffle products with a smile, and ensuring every customer leaves satisfied.
  • Shop Maintenance: Maintain a clean and organized shop, including cleaning equipment, restocking supplies, and performing other tasks as needed.
  • Team Support: Support and motivate team members, providing guidance and feedback to ensure they are meeting their full potential.
  • Operational Tasks: Run the register, manage cash, and perform other operational tasks as needed.
Requirements
  • Passion for Customer Service: Demonstrate a passion for providing exceptional customer service and ensuring every customer has a positive experience.
  • Leadership Skills: Exhibit strong leadership skills, including the ability to motivate and support team members.
  • Communication Skills: Possess excellent communication skills, including the ability to articulate the unique qualities of Jeni's Splendid Ice Creams to customers.
  • Availability: Be available to work weekends, late nights, and flexible schedules as needed.
  • Teamwork: Demonstrate a commitment to teamwork and collaboration, working closely with other team members to achieve common goals.
About Jeni's Splendid Ice Creams LLC.

Jeni's Splendid Ice Creams LLC. is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country. We are committed to making better ice creams and bringing people together through our unique and delicious products.