Multi-Unit Restaurant Operations Manager
3 days ago
The Multi-Unit General Manager position is a key leadership role that oversees the overall operation of assigned restaurants in Southern California. This role is responsible for training employees, enhancing their capabilities, and fostering growth, as well as cost control, budget, and profit responsibility, service standards, operational procedures and policies, customer satisfaction, sanitation, environment control, cash handling, staff motivation, safety, and security.
Key Responsibilities- Travel regularly to all sites to monitor and support the region.
- Oversight of all operations, training, maintenance, and operations services.
- Develop, train, coach, and lead the operations team to achieve best-in-class results and elevate their performance.
- Proven ability to create short and long-term strategic plans and execute annual operating, marketing, and financial plans and forecasts while continually monitoring and delivering strong performance against the plans.
- Collaborate with direct reports and the executive team to develop a comprehensive strategy and provide effective and inspiring operating leadership necessary to grow the organization.
- Attain the financial objectives of the business through effective management of people, product, service, and facility processes, including a focus on revenue and profit components.
- Improve sustainable operational and service systems and infrastructure designed to meet the high standards of excellence and continued growth of the organization.
- Acts as a liaison between the field (Team Members/Guests) and any other appropriate support departments.
- Perform special projects as assigned.
- Experience working in a full dining service, multi-unit environment, and success managing multiple units.
- Must be willing to work flexible hours, weekends, and holidays.
- A minimum of 3 years of multi-unit restaurant leadership experience.
- Ability to drive initiatives that measure and build sales, traffic, and profitability.
- Strong understanding of managing inventory, cost of goods, and overall control of financials.
- Highly knowledgeable in the SOPs of major restaurant organizations and has played a key role in optimizing company operations as well as successfully building, mentoring, and coaching successful teams.
- Excellent communication skills with the ability to resolve conflict and provide direction.
- Experience and proven track record in managing a budget, cost controls to increased revenue and profitability.
- Computer literate with Internet and software programs (Excel, Word, Outlook, etc.).
- Detail-oriented and have the ability to delegate responsibility as needed.
- Understand and follow state and federal labor laws.
Salary: DOE Bonus
Location: Tustin, Cerritos, San Diego (California)
Relocation Assistance Available: No
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