Luxury Retail Leader

4 days ago


Boca Raton, Florida, United States Ring Concierge Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our Boca Raton boutique team at Ring Concierge. As the driving force behind our brand experience, you will be responsible for cultivating a culture of excellence, inspiring our team to deliver exceptional service, and driving business growth through strategic leadership and operational excellence.

Key Responsibilities
  • Foster a culture of elevated brand experience for both clients and employees, ensuring every interaction reflects the essence of luxury and sophistication.
  • Provide comprehensive product knowledge training to sales associates, empowering them to confidently engage with clients and showcase the unique value of our Fine Jewelry collections.
  • Recruit, onboard, and train a high-performing luxury sales team, fostering a collaborative and supportive environment focused on achieving and exceeding sales targets and KPIs.
  • Cultivate a passion for fine jewelry among team members, instilling a deep appreciation for craftsmanship, design, and storytelling.
  • Develop and execute strategic plans to meet and exceed store sales targets, driving business growth while maintaining brand integrity.
  • Proactively identify opportunities to enhance the client experience and drive sales through effective clienteling, personalized communication, and relationship-building initiatives.
  • Manage and de-escalate tense situations with grace and professionalism, ensuring employee safety, client satisfaction, and loyalty are prioritized at all times.
  • Oversee back-of-house operations, including inventory management, repairs, returns-to-brand (RTBs), and visual merchandising, to maintain an organized and efficient boutique environment.
  • Set high standards for performance, professionalism, and customer service excellence by being active on the sales floor leading by example in sales, clienteling, and the customer experience.
  • Collaborate with corporate stakeholders and cross-functional teams to align on brand strategies, initiatives, and best practices.
  • Ensure that teams adhere to established CRM data capture standards by collecting all required information throughout the selling ceremony and accurately entering it into the POS system.
  • Adhere to people safety policies and procedures to maintain a safe work environment.
About You

We are looking for a visionary leader with a passion for luxury retail and a commitment to excellence. If you have 3+ years of direct management experience in Fine Jewelry or a related field, and a proven track record of driving business growth and achieving measurable results, we invite you to apply for this exciting opportunity.

Requirements
  • 3+ years of direct management experience in Fine Jewelry or a related field.
  • Demonstrated success in recruiting, training, and leading high-performing sales teams to achieve and exceed sales targets and KPIs.
  • Passion for fine jewelry and a keen eye for design, with a strong appreciation for craftsmanship and luxury sales.
  • Exceptional interpersonal and communication skills, with the ability to inspire and motivate others to deliver excellence.
  • Proven ability to manage and de-escalate tense situations with professionalism and diplomacy.
  • Strong back-of-house skills, including inventory management, repairs, returns processing, and visual merchandising.
  • Results-oriented mindset with a track record of driving business growth and achieving measurable results.
  • Detail-oriented with strong organizational and problem-solving skills.
  • Adherence to Ring Concierge's dress code policy.
  • Flexibility to work a varied schedule, including evenings, weekends, and holidays, as required.
  • Must be 18 years of age or older.
  • Must be legally authorized to work in the country in which the store is located.

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