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Luxury Sales Consultant
2 months ago
We are seeking a highly skilled and motivated Client Advisor to join our team at Moncler. As a Client Advisor, you will be responsible for creating an exceptional client experience by advising clients in making purchases that satisfy their needs, desires, and personal style. You will cultivate long-lasting client relationships, achieve and exceed individual and store goals, and drive business and sales growth.
Key Responsibilities:
- Engage with clients in accordance with Moncler's Selling and Service standards, providing exceptional customer service and building strong relationships.
- Achieve and exceed sales goals and key retail KPIs, including Average Dollar Transaction, Units per Transaction, Data Capture, Repurchase Rate, and more.
- Develop and maintain product knowledge, staying up-to-date on the latest Moncler collections and trends.
- Proactively follow-up with customer charge sends, repairs, and holds, ensuring seamless customer service.
- Support in inventory preparation and execution, maintaining company merchandise presentation standards.
- Partner with all employees in the store to maintain a collaborative work environment and drive business growth.
- Previous experience in luxury retail, with a proven track record of successful sales generation and client relationship building.
- Results-driven and customer-focused, with strong communication skills and attention to detail.
- Proficient in MS Word, Excel, and Outlook, with the ability to learn and adapt to new systems and processes.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.