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Customer Experience Representative

2 months ago

Honolulu, Hawaii, United States Marriott Vacations Worldwide Full time
Job Summary

Marriott Vacations Worldwide is seeking a highly skilled and customer-focused Guest Services Agent to join our team. As a Guest Services Agent, you will play a critical role in providing exceptional experiences for our owners and guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities
  • Check owners/guests into their villas, reviewing property amenities, services, hours of operation, and local areas of interest and activities.
  • Actively listen and respond positively to guests' questions, concerns, and requests, and contact other departments to help resolve guest issues.
  • Identify and explain room features to guests, ensuring a seamless and enjoyable stay.
  • Follow up with owners/guests to ensure their requests or problems have been met to their satisfaction.
  • Answer telephone calls and route calls to the proper department as applicable.
  • May be asked to assist with bellman and runner duties depending on facility or location.
Requirements
  • Available to work various shifts, holidays, and both weekend days.
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
What We Offer
  • Competitive Pay
  • Medical/Dental/Vision/401K opportunities
  • Travel discounts
  • Credit Union Membership
  • Tuition Reimbursement
  • Professional Counseling & Family Support
  • Growth and Development Opportunities
About Us

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.