Service Department Lead
4 weeks ago
At Brakes Plus, our team is committed to delivering exceptional customer experiences and maintaining the highest standards of excellence in the auto repair industry.
Compensation Package
The successful candidate can expect a highly competitive annual salary ranging from $35,000 to $65,000, depending on experience and qualifications.
Job Responsibilities
The ideal candidate will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve:
- Leading by Example: Creating a highly motivated team environment and working closely with the Service Team to improve their performance.
- Service Department Management: Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments.
- Training and Development: Coaching service department teammates on all operational issues and mentoring them to ensure efficiency.
- Customer Service: Directly working with customers in areas of sales, service, customer opportunities, adjustments, and ensuring that we continue to provide an industry-leading customer experience.
- Performance Evaluation: Evaluating the performance and productivity of all service department personnel.
- Inventory Management: Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed.
- Store Safety: Ensuring store safety, including the use of and maintenance of safety equipment, and ensuring that proper inspections are being conducted.
Requirements and Qualifications
We are seeking a highly organized and detail-oriented individual with outstanding leadership and store management skills, excellent verbal and written communication skills, and the ability to develop professional relationships with customers and team members. A minimum of 2 years' experience in a Service Advisor/Writer role is required, along with a proven track record of exceeding business objectives.
Benefits Package
Brakes Plus offers a comprehensive benefits package that includes medical, dental, vision, life insurance, 401(k) retirement plan, employer-paid short- and long-term disability insurance, paid time off (vacation/personal), paid bereavement, and paid holidays.
Confidentiality and Compliance
All information will be kept confidential according to EEO guidelines, and we participate in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company.
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