Customer Service Team Lead

6 days ago


Gretna, Nebraska, United States T.J. Maxx Full time
Customer Service Excellence

As a Customer Service Team Lead at T.J. Maxx, you will be responsible for promoting an exceptional customer experience. Your key responsibilities will include overseeing a team of Associates at the front of store, training and coaching them on personalizing the customer experience while promoting loyalty programs, addressing customer concerns and issues promptly, and coordinating breaks for all.

Key Responsibilities:
1. Promote an excellent customer experience
2. Oversee a team of Associates at the front of store
3. Train and coach Associates on personalizing the customer experience
4. Address customer concerns and issues promptly
5. Coordinate breaks for all

What You'll Need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong leadership and coaching skills

Why T.J. Maxx?
T.J. Maxx is a dynamic and fast-paced retail environment that offers opportunities for growth and development. As a Customer Service Team Lead, you will be part of a team that is dedicated to providing an exceptional customer experience and driving sales growth.

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