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Service Operations Representative

2 months ago

Winchester, Tennessee, United States Dexter Axle Full time

Customer Service Representative

Position Overview

This role is essential to the operations of Dexter Axle, reporting directly to the Quality Manager.

The Customer Service Representative is responsible for delivering administrative assistance to the customer service call center and management teams.

Key Responsibilities

  • Providing technical assistance to guide customers in selecting the appropriate products.
  • Offering warranty support to address and resolve any issues that may occur in the field.
  • Reviewing material availability to ensure customer needs are met.
  • Collaborating closely with materials and production teams to effectively support customer requirements.
  • Processing and managing customer orders efficiently.
  • Addressing and resolving customer inquiries or special requests through various communication channels.
  • Handling complaints related to billing or services provided.
  • Verifying delivery receipts and ensuring orders are accurately matched.
  • Preparing necessary credits and debits as required.

Qualifications

Applicants should possess strong written and verbal communication skills, with the ability to engage with customers and troubleshoot complex issues effectively.

Demonstrated systematic problem-solving capabilities are essential.

Strong organizational and time management skills are required.

Proficiency in Microsoft Office applications is necessary.

The ideal candidate will be a collaborative team player, goal-oriented, reliable, organized, and self-motivated.