Care Team Representative

6 days ago


Winchester, Tennessee, United States Sedgwick Full time

About the Role:

We are seeking a highly motivated and empathetic Care Team Representative to join our team at Sedgwick. As a Care Team Representative, you will be responsible for providing excellent customer service to external customers and internal support to an assigned team.

Key Responsibilities:

  • Provide detailed notes on phone calls, and track and code documentation according to standard processes.
  • Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.
  • Resolve issues with one call/one-person responses.
  • Investigate customer feedback.
  • Track trends.
  • Assist with developing corrective/preventative actions.
  • Perform administrative tasks.

Requirements:

  • High school diploma or GED required.
  • Strong oral and written communication, computer literate - including Microsoft Office, organizational skills required.
  • PC literate, including Microsoft Office products, Windows environment.
  • Must meet minimum typing requirements.
  • Clerical or customer service experience or equivalent combination of education and experience preferred.

About Sedgwick:

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. We are committed to building a diverse, equitable, and inclusive workplace and recognize that each person possesses a unique combination of skills, knowledge, and experience.

What We Offer:

  • A world-class training program with a comprehensive curriculum.
  • An assigned mentor and manager that will support and guide you on your career journey.
  • Career development and promotional growth opportunities.
  • A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.

Application Process:

You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submittal, you will receive an email confirmation that your application was successfully completed.



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