Advanced Windows Systems Engineer

1 week ago


Bethesda, Maryland, United States BTI Full time
Job Overview

Business Technology Integrators (BTI) is seeking a Systems Administrator (Windows) Level III to join our dynamic team. This role is crucial for ensuring the smooth operation of our desktop management services and supporting our IT user community.

Key Responsibilities:
  • The Systems Administrator will act as a key escalation point for the Help Desk and the broader user community.
  • Primary duties include managing central desktop services, specifically utilizing BigFix for Windows OS to provision and deploy computers effectively.
  • Responsibilities also encompass desktop software deployments, system patching, centralized antivirus management, group policy management, and overall security endpoint management for all desktop systems.
  • Collaboration with technical staff and office automation network administration is essential to address various operational issues.
  • Regular reporting on progress, tool development for system-wide applications, and preparation of system documentation are expected.
  • Monitoring and responding to application and system alerts according to established protocols is critical, along with maintaining communication during major incidents.
  • Documenting problem investigations in designated systems is a necessary part of the role.
Qualifications:
  • A Bachelor's Degree is required, along with a minimum of five (5) years of relevant IT customer support experience, or an Associate degree/H.S. diploma with at least seven (7) years of experience.
  • A Level 5 (NACIC) security clearance is required or must be obtained within six (6) months of employment.
  • Strong technical and customer service skills are essential.
  • Certification in IT Service Management (ITIL) v3 is required, along with one or more of the following certifications:
    • MSCE: Microsoft Certified Solutions Expert
    • Jamf Certified Expert
    • GSEC: GIAC Security Essentials
    • GCWN: GIAC Certified Windows Security Administrator
    • (ISC)2 Certified Information Systems Security Professional (CISSP)

Join us at BTI, where your expertise will contribute to our mission of delivering exceptional technology solutions.



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