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Ivanti Systems Engineer

2 months ago

Bethesda, Maryland, United States LCG, Inc. Full time
Position Overview

Location: Hybrid

Required Clearance: Ability to obtain Public Trust

LCG, Inc. is a distinguished minority-owned technology consulting firm, recognized for its commitment to delivering innovative solutions to over 40 federal agencies, including a significant number of the Institutes and Centers at the National Institutes of Health (NIH). With a legacy spanning more than 25 years, we have been instrumental in advancing digitization and innovation within the Health and Human Services (HHS) and NIH sectors. Our mission is to empower IT organizations through precision technology and operational models that drive mission success.

Role Summary:

We are seeking an Ivanti Desktop Engineer who will be pivotal in sustaining and enhancing our IT infrastructure. This role provides an exciting opportunity to engage with state-of-the-art technology within a collaborative and nurturing environment.

Key Responsibilities:

  • Guide and mentor junior IT technicians, fostering their professional growth.
  • Provide strategic leadership when collaborating with executive stakeholders.
  • Conduct comprehensive training sessions for staff on Ivanti software to ensure effective utilization.
  • Manage software updates and patches for Windows operating systems.
  • Utilize Ivanti Service Manager to track and oversee incidents, service requests, and changes.
  • Lead the maintenance of Ivanti IT Asset Management (ITAM) solutions and oversee Ivanti Endpoint Manager.
  • Analyze Ivanti reports and create or update knowledge base documentation.
  • Perform regular audits of endpoint configurations to ensure compliance.
  • Implement scripting and automation techniques to enhance operational efficiency.
  • Develop and maintain standard desktop images for deployment.
  • Ensure configuration compliance for Windows endpoints.
  • Assist the server team with image creation, software package deployment, and server patching as needed.
  • Act as the final escalation point for end-user support, resolving technical issues related to the Windows environment.

Qualifications:

  • Minimum of 7 years of experience in IT support with a focus on Ivanti products and solutions.
  • Ivanti Certified Associate certification is preferred.
  • Demonstrated experience in mentorship and training.
  • Proven ability to troubleshoot Windows operating systems and manage software patches.
  • Experience in deploying and managing software packages and updates.
  • Exceptional communication and customer service skills.
  • Strong analytical and problem-solving abilities with meticulous attention to detail.

Compensation and Benefits:

The anticipated compensation range for this position is between $65,000 and $84,000 annually, reflective of the Washington, D.C. metropolitan area. This range is a good faith estimate and varies based on role, location, education, skills, certifications, and experience.

LCG, Inc. offers a competitive benefits package that includes health insurance options (medical, dental, vision), life and disability insurance, retirement contributions, paid leave, federal holidays, professional development opportunities, and lifestyle benefits.

Commitment to Diversity:

We are dedicated to fair and inclusive hiring practices. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, disability, medical condition, genetic information, pregnancy, family structure, marital status, sexual orientation, gender identity or expression, veteran status, or any other basis prohibited by law.