Lead Guest Services Hampton Inn

6 days ago


Snellville, Georgia, United States Hotel Equities Full time
Job Title: Lead Guest Services Hampton Inn

We are seeking a highly skilled and experienced Lead Guest Services professional to join our team at the Hampton Inn in Snellville, GA. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and driving revenue growth through upselling and cross-selling opportunities.

Key Responsibilities:
  • Respond to guest inquiries and resolve issues in a professional and courteous manner
  • Supervise the front desk team to ensure optimal service levels and guest satisfaction
  • Train and develop team members to improve their skills and knowledge
  • Monitor and maintain accurate records of guest interactions and transactions
  • Collaborate with other departments to ensure seamless guest experiences
Requirements:
  • High school diploma or equivalent required
  • Experience in hospitality or customer service industry preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic computer skills and knowledge of hotel software
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Flexible scheduling and work-life balance
  • Discounts on hotel stays and other perks


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