Lead Guest Services Representative

3 days ago


Snellville, Georgia, United States Hampton Inn & Suites Snellville, GA Full time
Job Title: Lead Guest Services

Join the Hampton Inn & Suites Snellville, GA team as a Lead Guest Services professional and take your career to the next level

Job Summary:

We are seeking a highly motivated and customer-focused individual to lead our front desk team and provide exceptional guest experiences. As a Lead Guest Services professional, you will be responsible for supervising the front desk operations, training and developing team members, and ensuring a high level of customer satisfaction.

Key Responsibilities:
  • Supervise and coordinate the front desk team to ensure seamless guest check-ins, check-outs, and services.
  • Train and develop team members to provide excellent customer service and resolve guest complaints.
  • Monitor and maintain accurate records of guest interactions, including complaints and feedback.
  • Collaborate with other departments to ensure a smooth and efficient guest experience.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Conduct regular team meetings and provide feedback to ensure a positive and productive work environment.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and leadership skills.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Basic computer skills and knowledge of hotel software systems.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Apply now to join our team and take the first step towards a rewarding career in hospitality



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