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Client Services Specialist

2 months ago

Fort Lauderdale, Florida, United States Janet Fernandez - State Farm Agent Full time
Job Overview

Janet Fernandez is a distinguished State Farm Agent with over 33 years of experience in the insurance sector, seeking to expand our dedicated and skilled team. Our mission is to assist individuals in managing everyday risks, recovering from unforeseen events, and achieving their aspirations.

Key Qualifications

As a Customer Relations Representative, you will create outstanding client experiences that contribute to the growth of a successful insurance agency. Your meticulous attention to detail, strong customer service abilities, and genuine desire to assist others make you an excellent candidate for this role. You will enhance your career by addressing customer inquiries, collaborating with fellow agency members, and anticipating the needs of the community.

  • Property & Casualty License (Must be able to Obtain)
  • Life & Health License (Must be able to Obtain)
  • Exceptional Communication Skills (Written, Verbal, and Auditory)
  • Self-Motivated
  • Committed to Customer Service
  • Adept at Relating to Customers and Addressing Their Needs
  • Proactive Problem Solver
Core Responsibilities

We encourage every team member to bring their unique skills and insights to work daily in support of our customers.

  • Build and maintain customer relationships, following up as necessary.
  • Deliver prompt, accurate, and friendly customer service, which includes responding to inquiries about insurance availability, eligibility, coverages, policy changes, claims, and billing.
  • Utilize a customer-focused, needs-based review process to inform clients about insurance options.
  • Employ exemplary communication to effectively meet customer needs while fostering business development.
Benefits Offered

We provide a range of benefits to support our team, including:

  • Health Benefits
  • Salary & Commission/Bonus Structure
  • Flexible Work Hours
  • Paid Time Off (Vacation and Personal/Sick Days)
  • Valuable Work Experience
  • Growth Potential & Opportunities for Advancement
  • Agent Aspirant Program for Individuals Aspiring to Own a Business
Work Schedule

Standard hours are Monday to Friday, 8:30 AM to 5:00 PM.

Compensation

The salary range is $40,000-$50,000 per year, reflecting our compensation expectations that include a salary plus commission system. With our thriving market and business model, team development, and intentional hiring process, we are confident in your potential for high earnings.

Skill Development

By joining Janet Fernandez's State Farm Agency, you will not only gain additional insurance licensing but also develop expertise in sales and customer service to support your personal and professional aspirations. We emphasize intentional goal setting and team building to cultivate successful habits for your career and life.

About the Agency

This agency serves the entire state of Florida, focusing on relocations to South Florida. We provide a wide range of insurance products and services, including car, home, business, life, and health insurance, along with complimentary notary and fax services, supported by a bilingual team.

Over the years, the agency has received numerous accolades, including Crystal Honor Agent, SVP Agent, Chairman's Circle Agent, and Ambassador for Life. Janet is actively involved in community service, volunteering for various programs and mentoring young individuals in the field of insurance.