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Technical Support Specialist

2 months ago

Columbus, Ohio, United States Aristocrat Technologies Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Aristocrat Technologies. As a key member of our support team, you will be responsible for providing top-notch technical support to our internal and external customers.

Key Responsibilities
  • Monitor and analyze system issues, including servers, circuits, and networking equipment.
  • Actively seek resolutions to reported issues, ensuring service level agreements are met.
  • Manage Tier one telephone calls and trouble tickets for scheduled events and ad-hoc requests.
  • Frontline troubleshooting of system and network anomalies, documenting events and actions taken prior to escalation.
  • Communicate cross-functionally with stakeholders, including engineering and field service, regarding hardware and software issues.
  • Follow through with internal and external customers in a timely manner.
  • Identify opportunities to improve products, services, and processes through open conversations with peers and leadership.
Requirements
  • High school diploma or GED.
  • Minimum 2 years' experience in a helpdesk Technical Support environment with networking, PC, and product knowledge.
  • Understanding of networking and configuration concepts, including router, switches, and SonicWALL networking devices.
  • Proficiency in Microsoft Office applications and Windows operating system.
  • Intermediate PC peripherals and software application troubleshooting skills.
  • Experience with MPLS, DSL, T1, fiber, and VPN.
  • Basic server and SQL knowledge.
  • Linux operating system.
  • Certifications CompTIA A+, Network+, Microsoft IT Support a plus.
  • Associate degree in Information Technology preferred.
  • Strong customer service and support skills.
  • Phone etiquette.
  • Ability to navigate call automation software.
  • Attention to detail with strong verbal and written communication skills.
About Us

Aristocrat Technologies is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing, and sustainability.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status, or LGBTQ+ identity.

We offer a range of flexible working options through our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V