Technical Support Specialist

4 weeks ago


Columbus, Ohio, United States Inficare Technologies Full time
Job Summary

As a Technical Support Specialist at Inficare Technologies, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems will support a seamless user experience and a culture of continuous improvement.

Key Responsibilities

Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Requirements

~2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
~ Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
~ Exposure to observability and monitoring tools and techniques
~ Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred Qualifications

~ Knowledge of one or more general purpose programming languages or automation scripting

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