Technical Support Specialist
4 weeks ago
Job Title: Technical Support Engineer
Insight Global is seeking a skilled Technical Support Engineer to join our team. As a second-tier end user contact, support, and resolution expert, you will provide remote guidance and expertise to resolve technical problems for our clients in the charter management industry.
The ideal candidate will have experience with Google Workspace administration, Active Directory administration, and Windows OS and Chromebooks administration. You will work closely with our systems administration/engineering team to support the service desk technicians and provide solutions to complex technical issues.
Key Responsibilities:
- Provide remote technical support and guidance to end users
- Resolve technical problems and issues
- Collaborate with the systems administration/engineering team to develop solutions
- Work closely with service desk technicians to escalate tickets and provide support
Requirements:
- Strong knowledge of Windows OS and Chromebooks administration
- Experience with Google Workspace administration and Active Directory administration
- Strong problem-solving skills and ability to work in a collaborative environment
- Comfortable with phone and video support
Nice to Have:
- Experience with education software, specifically PowerSchool or Canvas
- Zendesk Ticketing experience
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