Customer Service Sales Associate

2 weeks ago


Philadelphia, Pennsylvania, United States Uniqlo Co., Ltd. Full time

Position Summary:

The Retail Sales Associate serves as the primary customer service representative within the store.

They play a crucial role in surpassing customer expectations by actively engaging with customers, identifying their needs, recommending suitable products, providing detailed information about the items of interest, and facilitating the sales process.

Core Responsibilities:

  • Achieve and surpass sales targets
  • Uphold brand and operational standards (visual presentation, cleanliness, etc.)
  • Address customer needs and go beyond expectations by adhering to UNIQLO service standards, following the Fundamental Principles, and utilizing the 6 standard phrases.
  • Be well-versed in fitting room protocols and provide assistance as necessary
  • Operate as a cashier when required, adhering to cashier procedures
  • Handle incoming shipments and ensure all merchandise is displayed on the sales floor in a complete size range
  • Collaborate with management to identify and resolve store-related issues
  • Share product and brand knowledge with customers
  • Comply with all company policies and procedures, reporting any infractions to management
  • Support special projects as assigned by management
The Company is dedicated to equal pay initiatives and will not inquire about candidates' current or previous salaries.


As an Equal Opportunity Employer, Fast Retailing is committed to a non-discriminatory hiring process, ensuring that applicants and employees are treated fairly regardless of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state, or local law.



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