Guest Service Representative
2 weeks ago
Sonesta International Hotels is seeking a highly skilled and customer-focused Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Guest Service: Provide prompt and courteous service to guests, responding to their needs and resolving any issues that may arise.
- Front Desk Operations: Manage the front desk, handling check-ins, check-outs, and room assignments, as well as processing payments and handling guest inquiries.
- Reservations and Sales: Process reservations, cancellations, and revisions, as well as upsell rooms and services to maximize revenue.
- Team Collaboration: Work closely with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless service delivery.
- Security and Compliance: Maintain the security of cash, credit card transactions, and guest information, adhering to all relevant laws and regulations.
- Education: High school diploma or equivalent required.
- Experience: One year of previous hotel experience or retail customer service preferred.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Certifications: ServSafe certification required, with the option to obtain TIPS certification.
- Medical, Dental, and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
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