Guest Service Representative

2 weeks ago


Princeton, New Jersey, United States Sonesta International Hotels Full time
Job Summary

Sonesta International Hotels is seeking a highly skilled and customer-focused Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Service: Provide prompt and courteous service to guests, responding to their needs and resolving any issues that may arise.
  • Front Desk Operations: Manage the front desk, handling check-ins, check-outs, and room assignments, as well as processing payments and handling guest inquiries.
  • Reservations and Sales: Process reservations, cancellations, and revisions, as well as upsell rooms and services to maximize revenue.
  • Team Collaboration: Work closely with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless service delivery.
  • Security and Compliance: Maintain the security of cash, credit card transactions, and guest information, adhering to all relevant laws and regulations.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of previous hotel experience or retail customer service preferred.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Certifications: ServSafe certification required, with the option to obtain TIPS certification.
Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance


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