Host and Guest Experience Specialist

6 hours ago


Charlottesville, Virginia, United States Omni Hotels Full time

Job Summary

This role is responsible for ensuring a warm and welcoming experience for all guests at our restaurant. As a Host and Guest Experience Specialist, you will be the first point of contact for our guests, setting the tone for their dining experience.

Key Responsibilities

Greet guests with a smile and a friendly demeanor
Seat guests in a timely and efficient manner
Answer phone calls and record reservations for large parties
Monitor dining rooms for seating availability, service, and guest satisfaction
Assist servers as needed
Thank guests upon departure and invite them to return

Requirements

Strong verbal and written communication skills
Prior host experience preferred
Ability to multitask and work in a fast-paced environment
Familiarity with OpenTable and other restaurant management systems
Ability to stand and walk for extended periods of time
Ability to lift, carry, and move objects weighing up to 10lbs
Must be able to work flexible shifts, including days, weekends, and holidays
Must have alcohol training certification (TIPS) and ServSafe Food Handling Certification

About Us

Omni Hotels & Resorts is a leading hospitality company that offers a unique and personalized experience for our guests. We are committed to providing exceptional service and creating memorable experiences for our guests. If you are a team player who is passionate about delivering exceptional service, we encourage you to apply for this role.


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