Patient Access Associate 3

1 month ago


Reston, Virginia, United States Inova Full time

Job Summary

The Patient Access Associate 3 provides exceptional service by identifying customer needs and delivering tailored solutions. This role involves performing assigned duties related to patient admissions and scheduling for medical procedures, ensuring seamless coordination between departments.

Key Responsibilities

  • Reports safety hazards and takes appropriate action to protect the environment and guests.
  • Provides direct and honest feedback between team members in a constructive manner.
  • Explains insurance benefits and patient liability through effective communication.
  • Supports scheduling activities by conducting pre-service activities such as insurance verification.
  • Gathers information about customer complaints in a courteous and professional manner.
  • Troubleshoots individual admission issues in collaboration with other departments.
  • Identifies and communicates payroll authorization and referral requirements.
  • Delivers high-quality work with high levels of accuracy.

Requirements

Experience: 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.

Education: High School diploma or equivalent.



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