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Valet Operations Supervisor
2 months ago
We are seeking a highly skilled and experienced Valet Operations Supervisor to join our team at SP Plus Corporation. As a Valet Operations Supervisor, you will be responsible for the day-to-day management of a location, ensuring that valet operations are handled within contractual guidelines and company policies.
Key Responsibilities- Greet Guests Courteously: Provide exceptional customer service to guests, ensuring a positive experience.
- Ensure Timely Service: Monitor and manage the flow of vehicles to ensure efficient and timely service.
- Assist Customers: Assist customers in and out of their vehicles, providing a safe and professional experience.
- Drive and Park Vehicles: Safely drive and park customer vehicles, adhering to company policies and procedures.
- Lead and Coach the Valet Team: Hire, train, and coach a high-performing valet team to ensure excellent customer service and efficient operations.
- Manage Daily Operations: Create staffing schedules, maintain compliance with standard operating procedures, and ensure the safety and security of vehicles and keys.
- Prepare and Process Daily Paperwork: Accurately prepare and process daily paperwork, adhering to audit compliance standards.
- Maintain a Clean and Safe Environment: Ensure that drive lanes and crosswalks are clean and free of debris, water, oil spills, and other hazards.
- Implement a Successful Staging Plan: Create and implement a staging plan to maximize parking capacity and ensure efficient operations.
- Quickly Identify Vehicle Make and Models: Demonstrate a general knowledge of vehicle operations and quickly identify vehicle make and models.
- Substitute for Other Positions: Be willing to substitute for other positions as needed to ensure efficient operations.
- Education and Experience: A minimum of a high school diploma or equivalent and a minimum of 6 months of related experience or training.
- Driver's License: A valid state-issued driver's license with a current address and an acceptable driving record.
- Communication Skills: Excellent oral and written communication skills, with the ability to speak clearly and respond to requests for service and assistance professionally and courteously.
- Adaptability: Ability to adapt to changes in the work environment and deal with unexpected events.
- Judgment: Sound and accurate judgment, with the ability to make decisions that ensure efficient and safe operations.