Kitchen Operations Supervisor
2 months ago
POSITION OBJECTIVE:
The Kitchen Operations Supervisor oversees the culinary team's food preparation, ensuring exceptional food quality and presentation while providing staff training. This role enforces health and safety standards and guarantees that all products align with the company's expectations. The supervisor ensures that operations run efficiently and that customer service benchmarks are consistently met.
KEY RESPONSIBILITIES:
1. Allocate tasks to servers, bartenders, bussers, and cashiers.
2. Direct staff assignments and monitor task completion.
3. Supervise team members to ensure timely execution of duties.
4. Adjust staffing levels based on operational needs.
5. Procure necessary supplies and inventory.
6. Verify completion of opening, running, and closing duties.
7. Ensure staff accurately records tip distributions.
8. Conduct end-of-shift checkouts for team members.
9. Assess staff performance and provide necessary training.
10. Communicate with the Operations Manager regarding any disciplinary measures.
11. Address and resolve customer complaints or disputes.
OPERATIONAL DUTIES:
This role encompasses a variety of tasks requiring sound judgment and adherence to company policies. The supervisor must be both a collaborative team member and a proactive self-starter.
QUALIFICATIONS AND EXPERIENCE:
1. Previous experience in a supervisory role within a kitchen setting is preferred.
2. At least 3 years of experience in a comparable position.
3. Comprehensive understanding of kitchen health and safety regulations.
4. Ability to thrive in a high-pressure, fast-paced environment.
5. Strong problem-solving and conflict resolution skills.
6. Excellent communication and organizational capabilities.
7. Capacity to work collaboratively to achieve team and organizational objectives.
8. Flexibility to adapt to a dynamic work environment.
9. Proficient in organizing and prioritizing tasks effectively.
10. Availability to work varied shifts, including weekends and holidays during peak periods.
WORKING ENVIRONMENT/PHYSICAL DEMANDS:
1. Ability to lift, carry, push, and pull up to 25 lbs. with assistance.
2. Willingness to work swing shifts, weekends, and holidays as required.
3. Capability to perform tasks involving simple grasping, fine manipulation, and repetitive hand and arm movements frequently, with occasional overhead reaching.
4. Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces occasionally.
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