Telephone Operations Associate

3 weeks ago


Sarasota, Florida, United States Marriott International Full time

Key Responsibilities

As a Telephone Operations Associate at Marriott International, you will be responsible for answering and processing guest calls, requests, and inquiries in a timely and professional manner.

Key Accountabilities

  • Answer and process guest calls, requests, and inquiries
  • Operate the telephone switchboard station to manage guest communications
  • Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, and non-registered guest calls
  • Advise guests of any messages received and respond to special requests from guests with unique needs
  • Dispatch bell staff or valet staff as needed to ensure exceptional guest service

Requirements

  • High school diploma or equivalent required
  • No related work experience required, but ability to work in a fast-paced environment and provide excellent guest service is essential
  • Ability to communicate effectively with guests and colleagues in a professional manner
  • Ability to work in a team environment and support colleagues to reach common goals

Why Join Our Team?

Marrriott International is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We believe in hiring talented individuals who share our passion for delivering exceptional guest experiences and are committed to our core values of quality, integrity, and teamwork.

Working at Marriott International

As a Telephone Operations Associate at Marriott International, you will have the opportunity to work in a dynamic and fast-paced environment where no two days are the same. You will be part of a team that is dedicated to delivering exceptional guest experiences and will have the opportunity to develop your skills and knowledge in a supportive and collaborative environment.


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