Hotel Operations Manager
2 weeks ago
The General Manager is responsible for the day-to-day operations of the hotel, including Front Office, Food and Beverage, Housekeeping, Engineering, Security, and Administrative departments. They will communicate the vision, direction, and purpose of all hotel and company initiatives, achieving and maintaining superior financial results while fostering a guest-focused environment.
Key Responsibilities- Administrative:
- Serve as the liaison between your property and the Managing Director.
- Manage expenditures from the Annual Operating Budget and Capital Reserve Budget.
- Monitor and manage guest billing and collection procedures.
- Implement and analyze accounting procedures.
- Review payroll records for appropriate personnel.
- Implement policies and procedures for severe weather, safety, and fire.
- Plan, document, implement, and monitor department training programs.
- Ensure timely completion of projects as requested.
- Comply with hotel purchasing and invoice procedures.
- Coordinate contract services relevant to specific areas of responsibility.
- Develop a continuous five-year capital improvement plan.
- Ensure adherence to accounting standards.
- Implement and adhere to the company Standard Operating Procedures.
- Maintain accurate records and files of hotel programs.
- Communication:
- Communicate effectively with intercompany support teams.
- Interact with employees, guests, investors, and hotel management with courtesy and respect.
- Ensure all calls are answered professionally.
- Follow up on escalated guest comments.
- Maintain positive communication between guests and personnel.
- Organize and conduct staff meetings and one-on-ones with direct reports.
- People:
- Responsible for interviewing, selecting, training, and managing employees.
- Ensure adherence to company recruiting and onboarding procedures.
- Maintain awareness of safety issues.
- Ensure development of hotel-specific orientation.
- Administer and train on progressive discipline policies.
- Responsible for performance evaluations and setting annual goals.
- Operations:
- Ensure staff delivers service in accordance with hotel standards.
- Oversee maintenance of property exteriors and public spaces.
- Ensure successful execution of property events.
- Maintain knowledge of services, amenities, and offerings.
- Oversee the entire guest experience.
- Coordinate and monitor contract services for performance.
- Ensure safety equipment is inspected and in working condition.
- At least five (5) years' experience as hotel General Manager or relevant position required.
- Experience in LA metro area market required.
- Hotel union experience is required.
- Bachelor's degree preferred.
- Strong ability in using MS Office.
- Outstanding communication and interpersonal skills.
- Excellent organizational and time management skills.
- Financial Management skills.
- Ability to multitask and work well under pressure.
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