Hotel Operations Manager

2 weeks ago


Los Angeles, California, United States The Line and Saguaro Hotels Full time
Job Title: General Manager

We are seeking an experienced General Manager to lead our hotel operations and drive business growth. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, and achieving financial targets.

Key Responsibilities:
  • Hotel Operations: Oversee the management of hotel departments, including Front Office, Food and Beverage, Housekeeping, Engineering, Security, and Administrative departments.
  • Financial Management: Manage expenditures from the Annual Operating Budget and Capital Reserve Budget, monitor guest billing and collection procedures, and analyze accounting procedures.
  • Human Resources: Responsible for interviewing, selecting, training, guiding, and managing employees, ensuring company recruiting and onboarding procedures are adhered to, and maintaining effective personnel relations.
  • Communication: Communicate effectively with intercompany support teams, guests, investors, and hotel management team members, ensuring all calls are answered in a courteous and professional manner.
  • Guest Experience: Oversee the entire guest experience, from pre-arrival through departure, ensuring that all staff is delivering the levels of service in accordance with the hotel standard operating procedures.
Requirements:
  • Experience: At least five (5) years' experience as hotel General Manager or relevant position required.
  • Education: Bachelor's degree preferred.
  • Skills: Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular), ability to work with PMS and POS software, outstanding communication and interpersonal skills, excellent reading, writing, and oral proficiency in the English Language.
What We Offer:

We offer competitive wages and benefits while fostering a diverse and inclusive work experience. We thrive in being a diverse work environment and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About our Brand: The LINE is a creative community built around a sense of discovery - an exploration of a building, a neighborhood, and a culture. We are a collaboration of the best local and out-of-town talent in design, food and beverage, arts, and culture.



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