Hotel Operations Manager
2 weeks ago
As the General Manager, you will serve as the liaison between your property and the Managing Director, managing expenditures from the Annual Operating Budget and Capital Reserve Budget. You will monitor and manage guest billing and collection procedures, including delinquency and suspension. You will also initiate, implement, understand, and analyze accounting procedures, including labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll, and month-end analysis.
CommunicationYou will communicate effectively and collaboratively with intercompany support teams, including Brand, Revenue, People, Finance, Engineering, and Sales. You will communicate and interact with each employee, guest, investor, and hotel management team member with courtesy, dignity, and respect while maintaining a consistent professional demeanor. You will ensure all calls are answered in a courteous and professional manner and follow up on escalated guest comments and comment card responses via telephone/email and provide follow-up documentation within five business days.
PeopleYou will be responsible for interviewing, selecting, training, guiding, and managing employees. You will ensure company recruiting and onboarding procedures are adhered to and ensure all employees are in appropriate uniform and attire for their scheduled shift. You will maintain an increased awareness of safety issues and maintain and monitor effective personnel relations in a supportive, confidential environment.
OperationsYou will ensure that all staff is delivering the levels of service in accordance with the hotel standard operating procedures. You will have a thorough understanding of the maintenance of the property and oversee maintenance of property exteriors and public spaces and conduct daily inspections. You will adhere to all written mandatory policies and procedures, manuals, memos, and oral instructions.
", "Requirements": "CompetenciesYou will have at least five years' experience as a hotel General Manager or relevant position required. Experience in the LA metro area market is required, and hotel union experience is also required. A Bachelor's degree is preferred. You will have a strong ability in using MS Office, particularly MS Excel and MS PowerPoint. You will be able to work with PMS and POS software. You will have outstanding communication and interpersonal skills, excellent reading, writing, and oral proficiency in the English Language, excellent organizational and time management skills, excellent attention to detail, and the ability to multitask. You will work well under pressure and be a team player.
", "About Us": "The LINE is a creative community built around a sense of discovery. We are a collaboration of the best local and out-of-town talent in design, food and beverage, arts, and culture. We thrive in being a diverse work environment and offer competitive wages and benefits while fostering a diverse and inclusive work experience.
", "Contact Us": "Please note that we do not accept unsolicited resumes or applications. If you are interested in joining our team, please check our website for available positions.
", "Disclaimer": "The LINE is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment and do not discriminate based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
", "Benefits": "We offer competitive wages and benefits, including 401(k), 401(k) matching, competitive salary, dental insurance, employee discounts, health insurance, opportunity for advancement, paid time off, vision insurance, and wellness resources.
", "Job Overview": "The General Manager is responsible for the day-to-day operations of the hotel, including Front Office, Food and Beverage, Housekeeping, Engineering, Security, and Administrative departments. They will be expected to communicate the vision, direction, and purpose of all hotel and company initiatives and achieve and maintain superior financial results while fostering a guest-focused environment.
", "Key Responsibilities": "The General Manager will be responsible for interviewing, selecting, training, guiding, and managing employees, ensuring company recruiting and onboarding procedures are adhered to, and ensuring all employees are in appropriate uniform and attire for their scheduled shift. They will also be responsible for overseeing maintenance of property exteriors and public spaces and conducting daily inspections.
", "What We Offer": "We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating an inclusive work environment and welcome applications from diverse candidates.
", "Why Join Us": "Join our team and be part of a dynamic and creative community that is passionate about delivering exceptional guest experiences. We offer a collaborative and supportive work environment and opportunities for professional growth and development.
", "Equal Opportunity Employer": "The LINE is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment and do not discriminate based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
", "Application Instructions": "Please note that we do not accept unsolicited resumes or applications. If you are interested in joining our team, please check our website for available positions.
", "Note": "Please note that we are an equal opportunity employer and welcome applications from diverse candidates.
", "Job Type": "Full-time", "Location": "Los Angeles, CA", "Industry": "Hospitality", "Job Category": "Management", "Job Function": "Hotel Operations", "Experience": "5+ years", "Education": "Bachelor's degree", "Language": "English", "Work Type": "Full-time", "Hours": "40 hours/week", "Benefits": "401(k), 401(k) matching, competitive salary, dental insurance, employee discounts, health insurance, opportunity for advancement, paid time off, vision insurance, and wellness resources", "Salary": "Competitive salary", "Job Description": "The General Manager is responsible for the day-to-day operations of the hotel, including Front Office, Food and Beverage, Housekeeping, Engineering, Security, and Administrative departments. They will be expected to communicate the vision, direction, and purpose of all hotel and company initiatives and achieve and maintain superior financial results while fostering a guest-focused environment.", "Job Requirements": "At least five years' experience as a hotel General Manager or relevant position required. Experience in the LA metro area market is required, and hotel union experience is also required. A Bachelor's degree is preferred. You will have a strong ability in using MS Office, particularly MS Excel and MS PowerPoint. You will be able to work with PMS and POS software. You will have outstanding communication and interpersonal skills, excellent reading, writing, and oral proficiency in the English Language, excellent organizational and time management skills, excellent attention to detail, and the ability to multitask. You will work well under pressure and be a team player.", "Job Responsibilities": "Interviewing, selecting, training, guiding, and managing employees, ensuring company recruiting and onboarding procedures are adhered to, and ensuring all employees are in appropriate uniform and attire for their scheduled shift. Overseeing maintenance of property exteriors and public spaces and conducting daily inspections.", "Job Benefits": "Competitive wages and benefits, including 401(k), 401(k) matching, competitive salary, dental insurance, employee discounts, health insurance, opportunity for advancement, paid time off, vision insurance, and wellness resources.", "Job Type": "Full-time", "Location": "Los Angeles, CA", "Industry": "Hospitality", "Job Category": "Management", "Job Function": "Hotel Operations", "Experience": "5+ years", "Education": "Bachelor's degree", "Language": "English", "Work Type": "Full-time", "Hours": "40 hours/week", "Benefits": "401(k), 401(k) matching, competitive salary, dental insurance, employee discounts, health insurance, opportunity for advancement, paid time off, vision insurance, and wellness resources", "Salary": "Competitive salary"}-
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