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Customer Service Leader

2 months ago

Cary, North Carolina, United States Food Lion Full time
Job Summary

We are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our Front End team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Provide fast, easy, flexible, and friendly service to customers
  • Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual
  • Maximize sales through excellent customer service
  • Perform sales associate duties when scheduled or as needed
  • Perform customer lead duties as needed to ensure service standards are maintained
Requirements
  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
Physical Requirements
  • Ability to use computers and other communication systems required to perform job functions
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Pull or push up to 75 lbs. on occasion
  • Stand 100% of the time, frequently walking short distances
Equal Employment Opportunity

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.