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Regional Customer Support Coordinator

2 months ago

Princeton, New Jersey, United States TalentPlug LLC Full time

Position: Area Customer Service Coordinator

Contract Duration: 3 months with potential for permanent placement

Essential Requirements:

  • Candidate must be fully vaccinated.
  • Possession of a valid, clean driving license and reliable transportation, along with the necessary auto insurance coverage as per policy.
  • Driving is necessary for commuting to various locations.

Overview:

  • The ideal candidate will demonstrate reliability, self-motivation, and the ability to work independently. A willingness to learn and a positive demeanor are essential. Experience in mailroom operations, shopping, receiving, or printing is preferred, along with proficiency in Microsoft 365 applications.
  • Preference will be given to candidates residing in proximity to the designated service area.
  • Physical requirements include some lifting, standing, and walking. Movement between different buildings may be necessary.
  • Printing tasks may involve extended periods of standing.
  • Some locations may require work in warehouse loading docks for shipping and receiving duties.
  • Capability to lift up to 50 pounds is required.
  • This role encompasses multiple locations, with no single primary site.
  • Parking arrangements will vary by location, with potential for expense reimbursement.

Daily Responsibilities:

  • Key skills include mailroom operations, shipping and receiving, troubleshooting printing equipment, and copy/print tasks.
  • Employees will operate at various customer sites, both independently and under supervision, with training provided.
  • Ability to resolve minor printer issues and a general understanding of office printing devices is necessary.
  • Responsibilities will include mailroom functions, managing incoming and outgoing mail as per site guidelines.
  • Reception and hospitality duties may involve answering calls, scheduling conference rooms via Outlook, and interacting with customers through various communication platforms.
  • Flexibility in assignments may require re-assignment to different sites during the workday.
  • Work hours may vary by location, typically ranging from 7 AM to 6 PM, with occasional overtime required.
  • Standard workweek is Monday through Friday, with availability needed between 7 AM and 7 PM.

Job Duties and Responsibilities:

  • Play a vital role in the service team, supporting daily operations across contracted services within a specified geographic area.
  • Provide coverage for absences or vacations of onsite personnel, which may include site management responsibilities.
  • May be required to report to alternate sites, necessitating travel that could extend commute times beyond scheduled shifts.
  • Assist management in process enhancements, procedural testing, and ensuring compliance with operational best practices.
  • Support Field Implementation Managers in onboarding new customer accounts and service expansions.
  • Facilitate the training of new team members and cross-training of colleagues.
  • Contribute to the development of Site Procedure Guides and disseminate best practices across the region.
  • Regularly review Site Procedures Guides for accuracy and compliance at various locations.
  • Conduct daily inspections of site services to ensure client and customer compliance with safety standards.
  • Foster a customer-centric environment.
  • Responsible for escalating customer concerns to management and ensuring resolution.
  • Communicate effectively and respond promptly to inquiries from customers and end users.
  • Accurately submit monthly expenses in a timely manner, adhering to coding requirements.
  • Perform additional duties as assigned.

Minimum Qualifications:

  • High school diploma required, with at least 12 months of relevant work experience.
  • Post-secondary education is encouraged and preferred.
  • Intermediate proficiency in Microsoft 365 applications and communication tools is required.
  • Experience in mailroom operations, reception, hospitality, and print production is preferred.

Knowledge, Skills, and Abilities:

  • All candidates must possess the following abilities and skills:
  • Ability to work collaboratively in a team environment while maintaining positive relationships with colleagues.
  • Capability to work effectively with or without supervision.
  • Adaptability to changing circumstances, demonstrating flexibility, motivation, and urgency.
  • Basic mathematical skills.
  • Ability to make sound decisions and take action to resolve issues.
  • Capacity to perform repetitive tasks while maintaining quality and productivity standards.
  • Commitment to completing tasks and following through on specific actions.
  • Excellent verbal communication skills, with the ability to convey information clearly in various situations.
  • Ability to comprehend and translate written and verbal instructions from customers to site resources.
  • Skill in resolving customer-related issues and troubleshooting problems.

Working Conditions and Physical Demands:

  • Work typically occurs in an office or warehouse setting with adequate lighting and ventilation.
  • Assignments are diverse, requiring interpretation and application of complex materials and instructions.
  • Regular exposure to conditions that may result in minor injuries.
  • Physical effort may involve prolonged periods of standing, walking, bending, reaching, and lifting items up to 50 lbs.
  • Moderate dexterity is required for tasks involving basic skills such as operating a calculator or keyboard.
  • Specific vision abilities include close vision.
  • While most assignments are during standard business hours, flexibility in scheduling is necessary due to varying site hours.
  • Frequent local travel is required, with the ability to cover sites within a 40-50 mile radius.
  • A valid, clean driving license and reliable transportation, along with the necessary auto insurance coverage, are mandatory.

Required Skills:

  • Mailroom operations
  • Ordering and inventory management